F.A.Q.

1. Why was my order cancelled? The billing and shipping address does not match on your order information.

2. I purchased a wig online and I live locally. Can I pick it up locally? No, all online orders will be shipped. 

3. How long will it take to receive my wig? Ready to Ship Wigs purchased before 12pm will be shipped the same business day. Ready to Ship Wigs purchased after 12pm will be shipped the next business day. Shipping is 1-3 business days. Ready to Purchase Wigs processing time is 10-14 business days. Shipping is 1-3 business days. 

4. Will I need to glue my wig down? No. All wigs come equipped with combs and adjustable straps. You can also add black band service to your order.

5. I received my wig and the color is not the exact color of the photo. Why? There may be a slight difference in color in person verse in photos due to lighting.

6. I'm new to wigs, what type of wig do you recommend? If you're a beginner you should start with a lace closure wig. 

7. What's the difference between a frontal and closure wig? A frontal wig has more parting space. The lace is from ear to ear. The lace on a lace closure wig is smaller and less versatile. It can be parted only 3 ways, middle or either side. Although lace closure wigs are low maintenance and beginner's friendly.